Handle lost and found procedures

Lost and found procedures :

• Lost and found items should be stored in a secure area
• In large hotels, linen clerk will handle lost and found items
• In smaller hotels the task may be delegated to Excutive Housekeeper or front office personnel
• When a room attendant finds an item left behind by a guest, he or she shoud immediately turn it over to the Lost and Found
• Items should be tagged, logged and secured after they have been turned over to the Lost and Found
• A log should be used to record date, time, where the items was recovered and by whom. There must be a pace to record the owner's name if the items recovered by its owner
• All lost and found items should be kept for 90 days. After that it is up to the management to decide on how to dispose the items properly
• Normally, the items will be given to the person who found it or are donated for charity

Trolley preparation procedures

a)      Trolley is an equipment to store or keep a given number of linen,supplies, and other cleaning materials.

b)      Maids or room attendants should check their supplies and materials after receiving their room assignments.

c)       All supplies materials must be packed according to the number of rooms

Diagram 6.1 shows trolley or chartin proper set up

•         The lower shelf of the trolley is used to carry heavier items like bed sheets
•   The middle and top shelf are for other linen supplies such as pillowcases, bath towels, bath mats,          face towels, hand towels and mattress pad(bed pad)
•  The top compartment is used to carry all the guest amenities, glasses, ice tubs, Johnny mop,                  hangers and etc.
•    This trolley should also have the maid’s caddy for chemicals and cleaning agents

Types of fabrics and linen and practice label readin and its function

The fibers that are most commonly used today can be divided into two categories :

NATURAL FIBERS

Ø  Wool

-          The most commonly used wool comes from sheep. It can also be produced from camel and rabbits. The most popular wool is produced from Merino and Crossbred sheep in Australia

-          Wool does not flatten or crease easily and very elastic

-          Wool is extensively used in hotels althought expensive. It is used for carpets, balnkets and upholstery

-          Wool is easy to clean and fire resistant

Ø  Silk

-          Silk is the strongest of natural fibers and a very light fabric

-          Silk is produced from the cocoon of silk worms.

-          Some of its usage in hotel include wall covering, cushions cover and bed sheets.

-          Silk has a draping power – which means it retains shape and caresses the body. It is also an elastic fabric

-          It is a very expensive and seldom used in hospitality except for luxury suites and apartments

Ø  Cotton

-          Cotton comes from the cotton plant seed grown in India,USA,Egypt and China

-          Cotton is used for bed linen,table linen,towel and uniform

-          Cotton is very absorbent, easily laundered and more resistant to bleaches and alkalis. Cotton is stronger when wet and dry

-          All cotton tend to shrink during the first few washings unless they have been to wrinkle

Ø  Linen

-          Linen comes from the stalk or flax plant(a plant fiber used especially for making ropes)

-          Linen is famous for making napkin and table linen

-          Linen is hard-wearing and easily washed but requires caeful finishing

-          Good quality linen has a smooth appearance and cool to the touch

-          Linen can be easily dyed and color does not fade when wash

 

Silk

Wool

Linen

Cotton